Refund Policy – Alphaeshop
1. Overview
At Alphaeshop, we strive to deliver high-quality digital and professional services. This policy explains your rights regarding cancellations, refunds, and service adjustments.
2. Definitions
- “Company”, “We”, “Us”, “Our” refers to Alphaeshop.
- “Services” refer to all digital or professional services offered through our platform.
- “Order” means a request placed by you to purchase our services.
- “Website” refers to Alphaeshop and its online platform.
- “You” refers to the customer or entity purchasing or using our services.
3. Cancellation Policy
You may request to cancel your service order within 7 days of purchase, provided that work has not yet started.
If work has already begun, cancellation requests will be reviewed based on the progress of the service.
To request a cancellation, please contact us at:
📧 support@alphaeshop.com
4. Refund Policy
If your cancellation request is approved, we will process your refund within 7–14 business days using your original payment method.
No additional fees will be charged for refunds.
5. Eligibility for Refunds
You may be eligible for a refund if:
- The request is made within 7 days of purchase
- The service has not been significantly completed
- A valid reason for dissatisfaction is provided
All refund requests are subject to review and approval.
6. Non-Refundable Services
Refunds will not be issued in the following cases:
- Services that have been fully completed or delivered
- Customized or personalized services already in progress
- Services involving third-party tools, subscriptions, or licenses purchased on your behalf
- Discounted or promotional service purchases (unless required by law)
7. Revisions & Adjustments
If you are not satisfied with the service, we recommend requesting a revision before applying for a refund.
We are committed to improving your experience and will make reasonable efforts to resolve any concerns.
8. Gifts & Promotional Services
If a service was purchased as a gift and delivered directly to you, you may receive a credit or voucher instead of a refund.
If not marked as a gift, refunds will be issued to the original purchaser.
9. Contact Us
If you have any questions regarding this policy, please contact us at:
📧 info@alphaeshop.com